Privacy Policy

Last updated: December 2025

At ElevateCare Disability Support, your privacy matters.
We are committed to handling your personal information with care, respect, and transparency.

This Privacy Policy explains how we collect, use, store, and protect your personal information in line with the Privacy Act 1988 (Cth) and Australian Privacy Principles.

1. Who We Are

ElevateCare Disability Support Pty Ltd is an Australian disability support provider offering services aligned with the National Disability Insurance Scheme (NDIS).

2. What Information We Collect

We may collect personal information when you:

  • Contact us through our website

  • Submit an enquiry form

  • Email or phone us

  • Engage with us about services

This information may include:

  • Your name

  • Contact details (phone number, email address)

  • General information about support needs (only what you choose to share)

We do not collect sensitive personal or health information through our website unless you voluntarily provide it.

3. How We Use Your Information

We only use your information to:

  • Respond to your enquiries

  • Provide information about our services

  • Communicate with you in a respectful and supportive way

We will never use your information for purposes unrelated to disability support without your consent.

4. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from:

  • Misuse

  • Loss

  • Unauthorised access or disclosure

Information is stored securely and accessed only by authorised people.

5. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information only when:

  • Required by law

  • Necessary to deliver services (with your consent)

  • Requested by you

6. Accessing or Correcting Your Information

You have the right to:

  • Access your personal information

  • Request corrections if information is inaccurate

To do so, please contact us by emailing hello@elevatecaredisabilitysupport.com

7. Website Cookies

Our website may use basic cookies to improve your experience.
These do not identify you personally.

You can disable cookies through your browser settings if you prefer.

8. Changes to This Policy

We may update this Privacy Policy from time to time.
The most current version will always be available on our website.