Frequently Asked Questions
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Our services are available to NDIS participants with approved Core Supports funding. We support people of all ages and tailor our services to individual needs, goals, and preferences.
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No. We work with self-managed and plan-managed participants. We’re happy to liaise with your plan manager or support coordinator to make the process easy.
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Yes. We support both NDIS participants and aged care clients. Our services are tailored to individual needs, whether support is funded through the NDIS, My Aged Care, or provided privately. We take the time to understand your situation and deliver support that is respectful, flexible, and person-centred.
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We provide support within our local service areas which is currently the Toowoomba and Darling Downs Region. Please contact us to confirm availability in your location.
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Yes. We believe the right match matters. Wherever possible, we work with you to match you with a support worker who fits your preferences, goals, and personality.
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Yes. Supports are flexible and can be adjusted as your needs or goals change, in line with your NDIS plan and funding.
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That’s okay — many people feel the same. We’re happy to help you understand your plan and what Core Supports may be available to you.
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We offer both short-term and ongoing supports, depending on your needs, goals, and NDIS plan.
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We follow NDIS Practice Standards and focus on delivering safe, respectful, and person-centred support. Your wellbeing, dignity, and choice are always our priority.
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Yes. With your consent, we welcome family members, carers, or representatives to be involved in planning and communication.
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You can contact us via our website, email, or phone. We aim to respond promptly and support you through the next steps.